Cancellation & Refund Policy

Effective date: August 20, 2026

1. Cancellation before service begins

If a client requests cancellation before NYBOLA has started processing the purchased service, NYBOLA will assess the request according to the nature and status of the order and applicable law.

2. Services already in progress

Once work has started, including content preparation, review, submission or distribution, cancellation does not automatically entitle the client to a full refund.

Any refund will depend on the stage reached and applicable law.

3. Publication failure

Where a specific NYBOLA plan expressly includes a publication or distribution guarantee, the applicable guarantee will be governed by the conditions stated for that plan.

A refund is not automatically available simply because a client expected particular traffic, rankings, sales, leads or other commercial results.

4. Client delays

Refunds will generally not be available where the inability or delay in delivering the service results from the client's failure to provide required information, approve content, provide necessary materials or respond to reasonable requests.

5. Ineligible or rejected content

If content cannot be distributed because it violates applicable law, media requirements or the client's obligations, the client is not automatically entitled to a refund.

Where possible, NYBOLA may offer an opportunity to modify the content or topic.

6. Refund requests

Refund requests should be submitted to hello@nybola.com and should include the client name, order number, purchase email and reason for the request.

7. Refund processing

Where a refund is approved, it will normally be returned through the original payment method. Processing times may depend on the payment provider or financial institution.

8. Statutory rights

Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be excluded or waived.